It’s National Customer Service Day

Today is National Customer Service Day!

That makes it a great day to evaluate how you and your staff converse with your clients.

Are you addressing them by name, using natural language instead of industry jargon, and being authentic in your communications?

Great customer service is all about mindset. The client should feel you are on their side, sympathetic to their issue, and working for them to find a remedy.

Of course, these tools go hand in hand with good training, great scripts/talking points, and hiring employees who understand how to be both a good ambassador for your firm as well as an advocate and liaison for your clients. It all comes back to “hello”!

It’s not hard to be kind, and your clients will remember you for it when they refer you to others.

Want to make sure your customer service is meeting your clients’ expectations? Get in touch today for a consultation.