a Mistake is an opportunity

Stanley Marcus, of the Neiman Marcus department store, famously said “The road to success is paved with mistakes, well-handled.”

Everyone makes mistakes. And every mistake is an opportunity.

What matters is what you do when you make a mistake. In addition to correcting the situation as well as you can, best practice is to pinpoint where you went wrong and take steps so it doesn't happen again.

Write down the procedure to prevent the problem, make it a written company policy, and share it with your employees (if you don’t write it down, it's not a policy, it’s just a suggestion).

Do you and your team need help drafting your policies and procedures? Schedule a consultation today.