Hello, Please hold

When was the last time — if ever — you called your main business number and experienced your own company from your clients’ or prospects’ perspective?

Put yourself in their shoes and call in from an outside line as if you were a client or prospect. Listen to how your staff speaks, what questions they ask, what tone they use. 

And what happens when a call is put on hold? Is it pleasant music, a repetitive message about how important their call is, or “I think they hung up on me but I can’t tell” silence?

The impression your business gives to clients starts way before they walk in your door or meet with you on Zoom. 

Think about how you like to be treated when you make a call looking for information, a price, or a consultation. 

Clients and prospects want that same level of attention from that first call, during their onboarding process, and throughout their tenure as your client. 

I can work with you to suss out the inconsistencies and bad communication habits that make your clients and prospects call – and hire – your competition. Schedule a consultation today.